Returns & Exchanges

Due to the perishable nature of our freshly baked goods, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your bagels and fillings for any signs of damage or discrepancies from your original order.

• 2.
  Capture Evidence

  Take clear photographs of the product and packaging if there is a quality issue or if the wrong items were delivered to your door.

• 3.
  Contact Our Team

  Email our Brick Lane team within 24 hours of receipt with your order number and the photos to initiate a refund or replacement request.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, will issue a refund to your original payment method or arrange for a fresh delivery.